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A dispute (chargeback) occurs when a customer contests a payment with their bank or card issuer. Use the dispute service to list disputes, submit evidence, and manage dispute resolution. Evidence can include files (documents, screenshots) or text (descriptions, explanations).

Methods

List disputes

Update evidence

Add evidence to support your case. Evidence can be files or text:

File evidence

Text evidence

Evidence request fields

Submit a dispute

After adding all evidence, submit the dispute for review:

Close a dispute

Accept the chargeback and close the dispute:

Response data